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Andy Walden from Auckland New Zealand I would like to say a BIG THANK YOU to all the staff at Airpets for looking after our CAT JACK TIMOTHY before his travels to New Zealand. The service was first class, from when i dropped him off to when he arrived safe and well in Auckland New Zealand. Harriet Tod from Zambia Our huge thanks to you and the staff at Airpets for your help in getting our dogs to us here in Zambia. It all worked like clockwork when the dogs arrived at this end and you can use us as a reference if you need to for future business to Zambia if you like. Your caring attitude and professionalism was greatly appreciated. Please pass on our thanks to your colleagues, Martin and the vet who examined the dogs and gave them the all clear. They are happy and well today and are hurtling around our garden at home. Thank you all again and we wish you a sunny and hopefully drier summer than at present. Justin Lamplough from New Zealand We have arrived in New Zealand and picked up Tommi the cat safe and sound from the cattery. She was very happy to see us at last. Thank you so much for all you're help. We are very grateful. Andy Boyle from UK Oscar, Millie, Harvey & Joey arrived this evening all safe and sound and happy. Thank you so much for getting them here safely. I would recommend using Airpets to anyone. Your service has been flawless and outstanding. Philip and Gill from Auckland Firstly to let you know that Molly has arrived safe and well with us here in sunny Auckland and seemed to recognise us a little! She came in at 5.30am NZ time and we collected her about 10.00am to allow time for her to land and clear customs/MAF. May we express our sincere thanks for all the care and attention given to Molly these past few weeks and for the professional service in getting her loaded and cleared through MAF and NZ customs. It was very straightforward and without mishap - no doubt due to your profesisonalism. Thank you. Have no problem in using/recommending your services to others. Please pass on a special thank you to Charlotte, Molly's kennel maid, we appreciate her care. Caroline and Michael Rachlin from New Zealand You recently helped send our two cats Tabitha and Annabel to New Zealand. We were so pleased with your service and are now pleased to let you know that the cats are settling well into life in NZ. We will follow them to NZ soon but in the mean time they are enjoying life with the family in Christchurch. They seemed to recover very quickly from the flight and have enjoyed exploring the house and garden. A special thanks to all of your team and especially Cheryl Sinclair who was so helpful and supportive. We would certainly recommend your firm to others. Once again a big thank you. Gordon Greenall from UK Thanks again. Katie is crying tears of joy after the frustration of dealing with things this end and to have such first class service is a pleasure beyond measure. Kelly Carpenter from UK I would like to thank you for the wonderful service. We received Parker yesterday in perfect health. He had plenty of water and was in good spirits as soon as he got out of his kennel. You have a great service and caring personell I will recommed you to all our friends. Thank you again. Dave Higgs from SA This is a quick message to say a BIG THANK YOU to you, Tori & Martin (Mng) for the very professional service you all provided me with last week. I am truly grateful for you support and although we had a hick up (cat's missed the flight due to BA pilot) I still feel you all dealt with my concerns promptly, respectfully and professionally. Please pass on my thanks to anyone else that may have been involved including a very nice lady called Adele at British Airways In Jhb and a guy (cant remember his name) at Heathrow who checked on my cats for me when they were delayed an extra day. You were all fantastic and I am very very grateful for all your help, next time I fly to SA I am going to book a box like the one's my cats flew in and jump inside and hopefully you will all look after me like you did my cats ha ha. You are all a credit to the companies you work for, I know my cats would like me to pass on their thanks too............lick lick!!!!!!! Amanda & Jonathan Carver from Sydney We just wanted to say an enormous thank you to your entire team for the professionalism and ease with which you all organised Dylan Carver's trip down under. We have had him home for a month now after his quarantine in Sydney, and another flight up to us in Queensland by the pet carriers you suggested, who were also excellent. At a time when there is so much to do, you couldn't have made things easier and we would have no hesitation in recommending you to others. Dylan arrived safe and well, and despite 5 weeks in catteries, a ten thousand mile trip and a month in quarantine, had actually managed to put on weight! He has settled in very well here (sitting at my feet as I write this) but still is a little unsure about the parrots and the possums!! Jaci Vaughan from Perth Well Dave arrived in Perth okay (a little shattered and disorientated at first but it didn't take him long to get back to normal). The staff at Byford looked after him really well and they always knew whose animal/s belonged to who when you walked through the door. Anyway, after a month in quarantine, he finally came home last Friday. I just wanted to say a huge thanks to you and your team for getting him here in one piece. But I also wanted to thank you personally for always putting my mind at ease when I had any questions or concerns (there were times when I thought about leaving him with my parents). So thanks for the encouragement and confirming that things would turn out okay (which they did). Jean Mosley from America I am writing to tell you that Daisy travelled to America successfully with no ill effects. She seems to have settled quite successfully, although, obviously, she remains inside for the time being but this gives her lots of opportunity to sleep and to gather her strength. There seem to be no further tremors and she has no difficulty walking, any more than any lady of her age who takes life pretty easy! I should like, on behalf of “the worried parents” Jean and Garry, to thank you all in Tadley for your help, effort, care and understanding with our tricky patient - we were so overjoyed to see her again, safe and well, on Thursday – never have I been so nervous driving back to the airport. Airpets have been absolutely wonderful, too, and just as you recommended them to us, we can recommend them to anyone else; they took all of the changes and care instructions in their stride. Mr et Mrs Jacques Lefort from France We have just recovered Virgil. The plane had 2 hours of delay ! what travels ! It is in great shape and supported well trip. We found it with a huge happiness ! Virgil seems in no way traumatized .... he is nicer and nicer than ever ! thank you, really thanks to you, to Lenka, to have so definitely been in charge of it. Susan from Greece Thank you for all your help with our pets, particularly Reg. They are all adapting well and enjoying some sunshine. We'll certainly be recommending you to all the other "Brits" coming to Greece. Pat and Caroline from New Zealand We would like to thank you and all involved for the safe passage of our two cats Ollie and Minnie. They arrived in New Zealand fresher than we did. Mary from Barbados Please accept this small donation of £50.00. It is given in honour of Mr Martin Brown of Airpets, Willowslea Kennels,(Heathrow) who was contracted to ship to me (in Barbados) by air , a German Shepherd puppy on January 24th. At my request the date was changed to 1st February. As you can imagine, in that short time my puppy grew like a weed, which necessitated a larger crate for travelling. Mr Brown was now faced with a deficit of £84.00. Without hesitation Mr Brown sent my puppy - a truly good and humane act. Should you ever need to ship a dog - please consider Mr Brown first. Gill from New Zealand Just a note to say thank you to you and your staff for the care and organisation you provided to help us export our two dogs, Ruby and Sandy to New Zealand. Our vet was very doubtful of all the tests they required but your efficiency made that very easy and we know you had to chase up the final test results before they could leave. They arrived safe and well and were collected and cared for by the Alrona Kennels in Upper Hutt which you suggested. The whole operation was very smooth as the dogs have settled down very easily and are now quite at home. Again, thank you. I would be happy to recommend your services to anyone exporting animals. Peter and Karen from Qatar Thank you for delivering Grace our cat safely to us. She arrived here in Qatar looking very perky despite her long journey. She is now enjoying basking in the sun again and is very happy. Di from Addis Ababa A belated thank you for making all the arrangements for Tigger to Addis Ababa. Everything worked wonderfully. Tigger took it all in her stride, despite her age! We have been here just over a week now and you would think that she had never lived anywhere else in her life. Doug from the USA ..."I want to personally thank you for making this quarantine period, which I so dreaded, a thoroughly enjoyable experience for both my cats, Bonkers and Joey, and myself. The new cattery's design can hardly be faulted. It is so solid constructed, clean, cool in summer and warm in winter. Plus your choice of the highest quality foods, litter, and veterinary care did not go unnoticed. But most of all, the facility offers not just a pen for the cats, but a fine and spacious six-month home for them. On some of these hot August days, I threatened to spend the night myself! (...) For it's the employees - Their professionalism, caring, and warmth, that truly make Willowslea Farm what it is. The best quarantine facility in Great Britain"... David and wife from the USA ..."We are writing to thank you for your care and attention to our dog, Sassafrass. Sassy has spent 6 long months at Willowslea. Although we were not at all happy about having to do the quarantine requirement, your facility and the workers have made it a more pleasant experience. We wanted you to know how pleased we have been with the care Sassy has received there. We re especially thankful and appreciative of Jo, Sassy's special caretaker. She has been a wonderful help to us. She was always quick to answer all of our questions and showed genuine concern for Sassy's well being. Her cheerful manner and kindness are always evident. Thank you again for all your assistance and we would gladly recommend Willowslea to anyone who required a kennel facility."... Graham from Richmond (UK) ..."This is a letter of thanks, congratulations and heartfelt appreciation. Today, we removed our two cats Mayhem and Gremlin from quarantine - but a kind of quarantine which has been as welcoming and enjoyable as any animal has in my view yet met with! Your standards of attention and caring are simply excellent - you cannot imagine how much pleasure and frankly relief you have all brought my wife and myself. Fiorna deserves special praise. SUCH cheerfulness, patience, hard work - and ability to CALM nervous pet owners terrified at the sight of a cat sneezing! She is absolutely a Willowslea Farm Kennels TREASURE!"... Alexander from the UK ..."Our two dogs were in quarantine at Airpets. They were very well cared for. In fact my husband and I used to joke that the dogs had far less stress than we did with new jobs, finding a home etc... I still think it is ridiculous to have to do it but I can assure you that it was a positive experience for the dogs and it is so wonderful to have them. Airpets has shown the ability to combine the excellent professionalism with warmth and sensitivity. We were impressed. In fact we have decided to save up and send for our dear old cat."... Nancy and Matthew from Middlesex (UK) ..."Knowing that our cats would face six months in quarantine, my husband and I visited a number of kennels before choosing Willowslea. We chose the red block of the new cattery for our three cats - Pounce, Mamon and 3Peat. On my first visit, Fiorna suggested moving the three cats to the green block due to their anxiety level. I want to thank you and Fiorna for that suggestion, the obvious care and thought that prompted it, and the attention provided to all three cats during the remainder of their stay. By 'mid-term', we were referring to Willowslea not as a quarantine, but as the cats 'spa stay' reflecting their laid-back, carefree, and pampered existence. They were so affectionate with Fiorna that when we brought them home, I was worried about the cats adjusting to losing Fiorna! So our many thanks to Fiorna for her care and attention. She is clearly devoted to her job and to her charges. In addition, she was the most gracious and kind handling this nervous owner. Thank you."... |
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 Willowslea Kennels Spout Lane North Stanwell Moor Staines Middlesex TW19 6BW Tel: +44 (0)1753 685571 Freephone: 0800 371554 (if calling from the UK) Fax: +44 (0)1753 681655 |
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