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Lililka Bowdler

27-Jan-2012

Good morning Angela,
                               I hope you are keeping well and a belated Happy New Year from Sheila,Alan and Lililka. It took a little time but Lilika has settled down in to her new home and seems very relaxed now. We would like to thank you and all the staff for taking care of her and always making us feel very welcome with all the help you gave us. Everytime I emailed, you not only replied, but had answers to my questions, so everything was dealt with very quickly. Your reassurance that Lilika was getting the best care stopped us worrying and Helen and Nicola treated her like there own. Clare and Patrick also kept us smiling and they too would go the extra mile to see we got the best care and attention. I also must mention the girls on reception they were always very welcoming to us and everyone. So if it is possible to pass this email on to the owner of Air Pets as i would like them to know that they have a person in yourself who is not only caring but someone who delivers 100% customer service and satisfaction. Once again many thanks to you and all of the team for everything.....Kind regards Alan Sheila & Lilika